Overview
The BoldDesk Mobile Support SDK enables you to integrate a fully functional help center directly into your mobile application. This allows end-users to access support tickets and Knowledge Base (KB) articles inside the app, reducing the need to open a web browser.
Key Capabilities
With the SDK, you can:
- Create a customizable help center dashboard.
- Enable users to submit support requests with attachments.
- Offer search and filtering capabilities for KB articles to support self-service.
- Track ticket status, reply to agents, update, and close tickets.
- Support both anonymous and authenticated users through JWT-based authentication.
- Include push notifications for real-time updates.
Accessing SDK Configuration
- Log in to your BoldDesk admin account
- Go to Admin Module.
- Navigate to Channels → Mobile SDK. You can see your app ID, app key, and domain here.
To set up the SDK in BoldDesk, learn more on How to Configure Mobile SDK in BoldDesk.
Key Features
| Feature | Anonymous | Authenticated |
|---|---|---|
| View KB articles | ✅ | ✅ |
| Create ticket | ✅ | ✅ |
| View tickets | ✅ | |
| Push notifications | ✅ |
Platform Requirements
| Platform | Minimum OS Version | Language | Version |
|---|---|---|---|
| Android | API 28+ | Kotlin | 2.0+ (Gradle Compatibility) |
| iOS | 14.0+ | Swift UI | 5.3 |
| Flutter | — | Dart | Latest |
| React Native | — | JavaScript | Latest |